The hotel offers amenities for your comfortable stay and unforgettable experiences
Really good Services!
“The complimentary amenities like laundry service for the first four pieces and a personal Android phone for calls truly made our stay feel special.” view full review
Delicious Breakfast!
“The lavish buffet breakfast had an amazing selection of food options that catered to all tastes, setting a wonderful tone for the day.” view full review
Relaxing Spa Experience!
“My visit to the spa was a treat, thanks to Areej and Shumaila, who ensured I left feeling completely pampered and relaxed.” view full review
Comfortable Rooms!
“Our room was a cozy haven, complete with a complimentary chocolate mousse cake and beautiful flower bouquet, making our stay nice.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Hiking
Horseback riding
Cycling
Golf course
Aerobics
Guest Parking
Electric kettle
Services
Free airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Shops/Commercial services
Dining
In-room breakfast
Restaurant
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Rooftop pool
Seasonal outdoor pool
Heated swimming pool
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Khayaban E Suhrawardy, Islamabad.,
Islamabad,
Pakistan,
44000,
Islamabad Capital Territory
Map view
Khayaban E Suhrawardy, Islamabad.,
Islamabad,
Pakistan,
44000,
Islamabad Capital Territory
City landmarks
Islamabad Expressway
Shakarparian
3.5
km
Aabpara
2.0
km
Event hall
Jinnah Convention Centre
1.2
km
Murree Road، LAKE VIEW PARK
Lake View Park
2.8
km
Islamabad Golf Club
1.4
km
19 Ataturk Ave
Sir Syed Memorial Museum
830 m
Kashmir Hwy
Rose and Jasmine Garden
2.0
km
Jamia Masjid
610 m
Executive 48 Flats
630 m
Center for Advanced Studies in Engineering
690 m
Museum
Islamabad Museum
730 m
Hindu Temple
950 m
Jamia Masjid Qutab Shaheed
970 m
JCC
1.0
km
Public Building
Supreme Court of Pakistan Building
1.4
km
Diplomatic Enclave
2.4
km
Imam Bargah
1.2
km
Public Building
NTC Headquarters
1.3
km
Weekly Market
1.4
km
Aabpara Chowk
1.4
km
Parliament of Pakistan
1.7
km
Sunday Bazaar
1.5
km
Market
Sunday Market G6
1.5
km
Kamran Shopping Center
1.5
km
Gallery
Pakistan National Council of Arts
2.4
km
Masjid Rd
Lal Masjid
2.1
km
Pakistan Sports Complex
4.8
km
Nearby
Masjid-e-Aqsaa
500 m
Restaurants
Zamana
1.1
km
Serena Hotel Khayaban-e-Suhrawardy
Wild Rice Restaurant
1.1
km
Serena Hotel Ramna 5
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
amenities
complimentary
shabby appearance
rude service
6.8/10
Nice
Rooms
7.3
Location
7.5
Service
7.0
Dining
6.3
Guest reviews
6.8/10
based on 8 reviews
8.3
8.3/10 based on 751 reviews
Michael
United Kingdom,
April
2024
7.0/10
The hotel offered great room upgrades and awesome cleanliness; however, the credit card procedure was inconvenient. The service was friendly but lacked apologies. The location was pleasant in an upscale area. Dining was average with some stale items. The value for money for the three-night stay was disappointing compared to other similar hotels.
Rooms
9.0
The rooms, especially the executive deluxe, were fantastic with lovely decor and high cleaning standards.
Service
7.0
The staff, especially Waheed, Sarmad, and Tina, were helpful in making reservation arrangements.
Location
8.0
Dining
5.0
The dining experience was below expectations with a basic breakfast and some stale items.
Facilities
6.0
Facilities such as room service and laundry were available but nothing outstanding noted.
Tommy
United Kingdom,
March
2024
7.6/10
The hotel has its highs and lows. The location is superb, the service is top-notch, but the rooms need improvement, and the dining experience fell short of expectations.
Rooms
5.0
The rooms had a strong cigarette odor, outdated furniture, and mold in the bathroom. The bath shower was clogged, and the air conditioning wasn't working properly. Additionally, noise from neighbors was disruptive, and cleanliness was subpar.
Service
9.0
The staff were friendly and professional.
Location
9.0
The location was outstanding, offering a traditional and relaxing ambiance even amid a busy day. It provided a peaceful retreat on a Cold March Night.
Dining
7.0
The dining options were diverse and generally excellent, but there was a disappointing experience with the tasteless chicken tikka and the absence of plates for serving.
Facilities
8.0
The facilities offered various services like car hire, dry cleaning, and housekeeping, ensuring a convenient stay.
Michael
United States,
March
2024
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms, despite being a bit small, were very clean, and the technician sent in the middle of the night to cool it down made a difference. The executive floor room was spacious and comfortable, with a lovely seasonal fruit bowl and complimentary soft drinks. However, the service, though generally warm and friendly, had some lapses with certain female supervisors/waitresses in the restaurant and reception staff. The location was convenient to reach everywhere, but there was room for improvement in communication. The dining experience, especially in the Executive Lounge, was busy and lacked quality, making me prefer going out for a better meal at a fraction of the price.
Rooms
8.0
The rooms were clean and comfortable, despite being a bit small.
Service
7.0
The service, from entrance to management, was warm and friendly, but had some areas for improvement with specific staff members.
Location
7.0
The location was very nice to reach everywhere, but communication about transport options could be enhanced.
Dining
5.0
The dining experience, especially in the Executive Lounge, was lacking in quality and busy.
Facilities
7.0
The facilities overall were decent, with room for improvement in certain areas.
William
United States,
March
2024
7.2/10
The hotel had a culturally overwhelming and cute ambiance, but some areas looked a bit dated with chips in the wood furniture. The service was efficient and courteous, offering various amenities. The location was convenient but not on par with other 5-star hotels. The dining experience was satisfactory with a decent variety of food and drinks. Overall, it offered a mix of positives and negatives for a stay.
Rooms
7.0
The rooms had a culturally overwhelming and cute vibe, but some areas looked dated with chips in the wood furniture at times.
Service
8.0
The service went the extra mile and was very courteous, but some amenities were on a self-serve basis.
Location
6.0
The location was convenient but fell short of the standards of other 5-star hotels.
Dining
8.0
The dining experience offered a splendid variety of food and drinks but was a bit pricey.
Facilities
7.0
The facilities provided various services to enhance the stay.
Mary
United States,
February
2024
7.8/10
I felt like a queen in the room with all imaginable amenities, except for its shabby appearance. The complimentary use of the mini-bar and daily laundry service were fantastic perks. However, the room's appearance was a bit disappointing.
Rooms
8.0
The room was fit for a queen with all imaginable amenities, but looked shabby.
Service
6.0
The service was extremely responsive and helpful, but I had a rude encounter when told to wait for a car for hours without resolution.
Location
7.0
The location was very nice and easily accessible, but could have been more helpful as Serena knew things in advance.
Dining
9.0
The dining experience was the only exquisite part of my stay; however, the restaurant's garden outside was exceptional.
Facilities
9.0
The facilities, like room service, housekeeping, and laundry, were top-notch.
amenities
shabby appearance
Harry
United Kingdom,
January
2024
5.6/10
Initially, the room had the worst view, but after insisting, they provided a Garden view in an executive suite, which was still underwhelming for the price paid. The AC was not working, and there were maintenance issues like a hanging ceiling in the bathroom. However, the double room was very spacious.
Rooms
5.0
The room had some maintenance issues but was spacious.
Service
6.0
The service salvaged the situation by sending another car to collect our luggage, but they were uncooperative regarding early check-in despite prior request.
Location
7.0
Dining
5.0
The dining experience was poor with limited selections despite caring staff.
Facilities
6.0
Guy
United Kingdom,
November
2023
7.2/10
My stay at the hotel was a mixed experience. The rooms were absolutely great with some really nice decor and awesome standards of cleaning, and after requesting a change, I got an upgrade to an executive deluxe room at the price of a deluxe room. However, the room was a bit dark. The service was okay overall, and the staff were attentive and took care of guests during their stay, but there was some room for improvement. The dining experience was a bit of a letdown with very basic and minimal breakfast options. Despite that, the hotel facilities were decent and offered what I needed during my stay.
Rooms
9.0
The rooms were absolutely great with some really nice decor and awesome standards of cleaning. The new room I moved to after complaining was fantastic, and the price upgrade to an executive deluxe room was a bonus. However, the room was a bit dark.
Service
7.0
The service was okay, and the staff were great at looking after guests. However, there were areas that could be improved to make the service stand out more.
Location
8.0
However, the pricing for the stay was disappointing compared to other 5-star hotels in Pakistan.
Dining
5.0
The dining experience was very basic and limited, especially for breakfast. While there were better options at dinner, the breakfast choices were poor, which was a downside.
Facilities
7.0
The hotel facilities were decent and provided the necessary amenities.
Joseph
United Kingdom,
July
2023
7.0/10
The hotel has a spacious and well-designed room with a separate sitting/dining area, but sound insulation is poor, and there is a persistent damp smell. The service is average, lacking in proper customer care but excelling in other areas. The location is charming and accommodating, although it presented some challenges during my stay. The dining options were decent but lacked variety. Overall, the facilities were satisfactory, with room for improvement.
Rooms
7.0
The room was big with a separate sitting/dining area but lacked sound insulation and had a damp smell.
Service
6.0
The service was on the edge regarding customer care, but other aspects were good.
Location
8.0
The location is something to behold, very romantic, and the staff were cooperative and accommodating.
Dining
7.0
The dining experience had decent options but lacked variety.
Facilities
7.0
The facilities provided were sufficient but could use some enhancements.
Grand Palladium Jamaica Resort & Spa All Inclusive
Novotel Leicester
Dreams Lanzarote Playa Dorada Resort & Spa
The Dean Dublin
The Devonshire House Hotel
Coconut Court Beach Hotel
Sunrise Queen Luxury Hotel
Gwbert Hotel
Citizenm Amstel Amsterdam
Jumby Bay Island - Oetker Collection
The Griffin Inn
Grapes Hotel, Bar & Restaurant Snowdonia Nr Zip World