Islamabad Serena Hotel, Islamabad
About the Hotel
Islamabad Serena Hotel is a prominent 5-star luxury hotel in Pakistan, affiliated with the Leading Hotels of the World. It is set within a 14-acre garden, offering a unique combination of Islamic architecture and modern amenities. The hotel serves as a cultural gateway to the capital, Islamabad, which is known for its rich history and beautiful landscapes.
Location
Located approximately 45 minutes from Islamabad International Airport, the hotel enjoys proximity to the Diplomatic Enclave and key attractions in the capital. Surrounded by the Margalla Hills and Rawal Lake, it offers guests scenic views and access to outdoor activities. The area is known for its well-planned streets and greenery.
Rooms
The hotel features 336 rooms and 51 suites, designed with a blend of contemporary comfort and traditional Pakistani aesthetics. Each accommodation provides luxurious amenities, including high-speed Wi-Fi, Penhaligon's bath products, and stunning views of the hotel gardens or surrounding hills. Guests can choose from various room types, such as Deluxe Rooms, Executive Suites, and a Presidential Suite that offers personalized service.
Eat & Drink
Islamabad Serena Hotel presents a diverse range of dining selections, including Al-Maghreb for Moroccan and Lebanese cuisine and Dawat for traditional Pakistani dishes. The all-day dining venue, Zamana, serves a buffet alongside an à la carte menu featuring both local and international flavors. For those seeking a relaxed atmosphere, the poolside bar offers light snacks and mocktails.
Leisure & Business
Maisha Spa is a major highlight, providing a variety of therapeutic treatments and a fitness center with state-of-the-art equipment. The hotel also features several well-equipped meeting rooms and ballrooms for business events, capable of hosting gatherings from intimate meetings to large conferences. Free high-speed internet is available throughout the property.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Hiking
- Horseback riding
- Cycling
- Golf course
- Aerobics
Guest Parking
- Electric kettle
Services
- Free airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Shops/Commercial services
Dining
- In-room breakfast
- Restaurant
- Dinner
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
Spa & Leisure
- Rooftop pool
- Seasonal outdoor pool
- Heated swimming pool
- Sun terrace
- Garden area
- BBQ facilities
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Steam room
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
- Make up services
Room features
- Air conditioning
- Heating
- Mini-bar
- Sitting area
- Terrace
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel offered great room upgrades and awesome cleanliness; however, the credit card procedure was inconvenient. The service was friendly but lacked apologies. The location was pleasant in an upscale area. Dining was average with some stale items. The value for money for the three-night stay was disappointing compared to other similar hotels.
The hotel has its highs and lows. The location is superb, the service is top-notch, but the rooms need improvement, and the dining experience fell short of expectations.
My stay at the hotel was a mix of positives and negatives. The rooms, despite being a bit small, were very clean, and the technician sent in the middle of the night to cool it down made a difference. The executive floor room was spacious and comfortable, with a lovely seasonal fruit bowl and complimentary soft drinks. However, the service, though generally warm and friendly, had some lapses with certain female supervisors/waitresses in the restaurant and reception staff. The location was convenient to reach everywhere, but there was room for improvement in communication. The dining experience, especially in the Executive Lounge, was busy and lacked quality, making me prefer going out for a better meal at a fraction of the price.
The hotel had a culturally overwhelming and cute ambiance, but some areas looked a bit dated with chips in the wood furniture. The service was efficient and courteous, offering various amenities. The location was convenient but not on par with other 5-star hotels. The dining experience was satisfactory with a decent variety of food and drinks. Overall, it offered a mix of positives and negatives for a stay.
I felt like a queen in the room with all imaginable amenities, except for its shabby appearance. The complimentary use of the mini-bar and daily laundry service were fantastic perks. However, the room's appearance was a bit disappointing.
Initially, the room had the worst view, but after insisting, they provided a Garden view in an executive suite, which was still underwhelming for the price paid. The AC was not working, and there were maintenance issues like a hanging ceiling in the bathroom. However, the double room was very spacious.
My stay at the hotel was a mixed experience. The rooms were absolutely great with some really nice decor and awesome standards of cleaning, and after requesting a change, I got an upgrade to an executive deluxe room at the price of a deluxe room. However, the room was a bit dark. The service was okay overall, and the staff were attentive and took care of guests during their stay, but there was some room for improvement. The dining experience was a bit of a letdown with very basic and minimal breakfast options. Despite that, the hotel facilities were decent and offered what I needed during my stay.
The hotel has a spacious and well-designed room with a separate sitting/dining area, but sound insulation is poor, and there is a persistent damp smell. The service is average, lacking in proper customer care but excelling in other areas. The location is charming and accommodating, although it presented some challenges during my stay. The dining options were decent but lacked variety. Overall, the facilities were satisfactory, with room for improvement.
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